Our Courses
Fundamentals of Finance
Course Introduction
This course provides participants with essential knowledge and practical skills in business fundamentals, financial principles, customer satisfaction, communication, and professional call handling. It is designed to strengthen core business understanding while equipping learners with tools to enhance workplace effectiveness, collaboration, and client relations. The program integrates financial literacy with customer service excellence and communication strategies to foster both operational efficiency and professional growth.
Course Objectives
By the end of this course, participants will be able to:
- Build a clear understanding of business fundamentals, including key financial principles, invoicing requirements, and the roles of Creditors and Debtors.
- Equip participants with practical skills to manage and apply the three essential financial principles relevant to all professionals.
- Promote awareness of customer satisfaction, its benefits, and its role in business success.
- Develop effective communication skills for teamwork, fostering collaboration and enhancing productivity.
- Introduce the 7 P’s of Call Handling Excellence to ensure professional and customer-focused interactions.
Who Should Attend
This course is suitable for professionals across all industries who wish to improve their understanding of business operations, financial principles, and customer service. It is particularly valuable for employees in administrative, finance, customer service, and team leadership roles, as well as those aspiring to develop a stronger foundation in business communication and client interaction. Participants will leave the course able to confidently explain business fundamentals, distinguish between Creditors and Debtors, apply essential financial principles, appreciate the benefits of customer satisfaction, communicate effectively within a team, and deliver high-quality call handling that meets professional standards.
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